CLAUSES OF ISO 9001:2015

• 1 Scope
• 2 Normative references
• 3 Terms and definitions
• 4 Context of the organization
• 4.1 Understanding the organization and its context
• 4.2 Understanding the needs and expectations of interested parties
• 4.3 Determining the scope of Quality Management System
• 4.4 Quality management system and its processes
• 5 Leadership
• 5.1 Leadership and commitment
• 5.1.1 General
• 5.1.2 Customer focus
• 5.2 Environmental policy
• 5.2.1 Establishing the Quality Policy
• 5.2.2 Communicating the Quality Policy
• 5.3 Organizational roles, responsibilities and authorities.
• 6 Planning
• 6.1 Actions to address risks and opportunities
• 6.2 Quality objectives and planning to achieve them
• 6.3 Planning of changes
• 7 Support
• 7.1 Resources
• 7.1.1 General
• 7.1.2 People
• 7.1.3 Infrastructure
• 7.1.4 Environment for operation of process
• 7.1.5 Monitoring Measuring Resources
• 7.1.6 Organisational Knowledge
• 7.2 Competence
• 7.3 Awareness
• 7.4 Communication
• 7.5 Documented information
• 7.5.1 General
• 7.5.2 Creating and updating
• 7.5.3 Control of documented information
• 8 Operation
• 8.1 Operational planning and control
• 8.2 Requirements for Products and Services
• 8.2.1 Customer communication
• 8.2.2 Determination the requirements of products & service.
• 8.2.3 Review of the requirements of products & services
• 8.3 Design and development of products & services
• 8.3.1 General
• 8.3.2 Design & development planning
• 8.3.3 Design & development inputs
• 8.3.4 Design & development controls
• 8.3.5 Design & development outputs
• 8.3.6 Design & development changes
• 8.4 Control of externally provided processes, products & services.
• 8.4.1 General
• 8.4.2 Types and extend of controls
• 8.4.3 Information for external providers.
• 8.5 Production & service provision
• 8.5.1 Control of production & service provision
• 8.5.2 Identification & traceability
• 8.5.3 Property belonging to customers or external providers
• 8.5.4 Preservation
• 8.5.5 Post-delivery activity
• 8.5.6 Control of changes
• 8.6 Release of products & services
• 8.7 Control of nonconforming outputs
• 9 Performance evaluation
• 9.1 Monitoring, measurement, analysis and evaluation
• 9.1.1 General
• 9.1.2 Customer satisfaction
• 9.1.3 Analysis and evaluation
• 9.2 Internal audit
• 9.3 Management review
• 9.3.1 General
• 9.3.2 Management review inputs
• 9.3.2 Management review outputs
• 10 Improvement
• 10.1 General
• 10.2 Nonconformity and corrective action
• 10.3 Continual improvement